Shop Management

  • A significant challenge to all of us is creating and maintaining open lines of communication with our staff members. There is nobody who is in a better position to deliver on our goals and expectations toward success than our staff members, but far too often we leave them out of the discussion on where we are and where we want to be.
    searchautoparts
  • It is this time of the year when you can become very effective at managing the company. February is an absolutely great month to really focus and get down to reviewing the details of the business. 
    Bob Greenwood
  • We have a ton of new technology coming out to help us run our shops better. The real question is, are we ready enough for it to help us?
    chris chubby frederick, ati
  • I think most of us who have ever owned or managed a business like to think of ourselves as being prepared to handle those surprises that the day might throw at us. The real question is, are we really ready? Is our staff ready? Do we have the training and skills to respond properly? 
    chris chubby frederick, ati
  • Telematics have the potential to reshape how the aftermarket engages and interacts with our customers and potential customers but only if we gain access to this emerging arena and only if we challenge the Original Equipment Manufacturers (OEMs) and the new car dealerships for our share of this growing market.
    searchautoparts
  • What type of leader are you? I try to ask myself this question on a daily basis. Usually we get caught up in the situation and react according to our feelings.
    chris chubby frederick, ati
  • If you want good people on your team you better learn how to grow them. ATI offers suggestions on how to do that successfully.
    chris chubby frederick, ati
  • Regard training costs in the same manner as you do equipment investments, rather than deeming them an "expense."
    Bob Greenwood
  • A change in name and business model doesn’t necessitate an alteration in attitude. For one, Lake Arbor Automotive and Truck is still owned by founder Dana ToPoel — ever dedicated to environmental and community concerns, and always abiding by his mantra: “do the right thing for you [the customer], every time.”
    Robert Bravender
  • If you commit to implementing these three steps to find the right employees, you will position yourself to stop working in the business and to start working on your dream. Are you doing everything you can to find the right people?
    chris chubby frederick, ati
  • Mitchell 1 will hold this year’s first Shop Management Workshop May 12-14 in San Diego, Calif. at the Hotel Solamar.
    Mitchell 1
  • In my 40 years plus in the automotive business, the one thing that still tears me apart is the slow death of an automotive repair shop. Raising prices to stabilize margins to enable you to operate successfully in whatever type of business model you have chosen can be life or death. 
    chris chubby frederick, ati
  • How is your focus in your business? Does your team understand the real rules of engagement? Have you set the rules so the business will be the best it can be and get noticed in the marketplace? Consider having your team meet the “new” you for 2016. Here are the rules of engagement:
    Bob Greenwood
  • Let’s look at one reality as to what you are really paying a technician. I believe you are, on average, paying substantially more per hour than you think. Go through this exercise in your own operation.
    Bob Greenwood
  • While it’s tempting to slash your marketing budget, not only should you avoid cutting it during down times, you should actually increase it, and here’s why.
  • Leaders at any level who are accountable for driving mission-critical change in their organizations need to be aware of their change intelligence and use it to be effective in improving their business.
    Barbara Trautlein
  • The following are attributes of a shop owner I have seen over my 40 years in this industry that characterize a business owner who is in trouble.
    Bob Greenwood
  • Digital marketers have developed a wealth of best practices you can follow to ensure you make the most of your budget.
    Michelle Bizon, Moving Targets
  • Ad vendors can sit back and test new theories in your business at a safe distance. Even for those with the best intentions, if they don’t know how to properly measure the real results in your shop, they don’t know just how much damage they’re doing. 
    David Rogers
  • The shops that are thriving in the years 2015 to 2020 will be the ones whose owners are able to sift through sometimes overwhelming volumes of information, identify possible damaging threats to the business they find in that information, and devise strategies that turn those threats into true opportunities for growth and profitability to the business.
    Bob Greenwood