We need to recognize much of the learning in training is not necessarily implemented outside of the classroom. I suggest cultivating a mentoring culture in your shop that encourages technicians to share their learnings.
It is inevitable though, despite your best efforts, planning and management, your shop will hit those brief periods where the schedule looks light and the fear of techs wandering around the shop with no cars in the bays looms ever larger.
With 25 years of experience as an executive in the automotive aftermarket, Erika Alessandrini, executive coach in Carleton, Mich., knows what it takes to drive change and fuel bottom line growth in the industry.
Sign up today for Service Repair news from Motor Age. Benefiting shop owners and managers, this e-newsletter provides the latest news and analysis, technical automotive service information and business management tips. Published every Monday and Thursday.