We rarely entertain the notion that a dealership, let alone a repair shop, can exist in the middle of Manhattan. And yet here’s Mototainment, a firm in the island’s SoHo district specializing in Italy’s Ducati and Britain’s Triumph motorcycles.
David Rogers and Terry Keller examined every aspect of the business to see how they could build value, not only for customers but for each employee, concepts which evolved into programs like the RPM Toolkit.
A change in name and business model doesn’t necessitate an alteration in attitude. For one, Lake Arbor Automotive and Truck is still owned by founder Dana ToPoel — ever dedicated to environmental and community concerns, and always abiding by his mantra: “do the right thing for you [the customer], every time.”
In the entire history of transmission repair, few center owners have started out better prepared for building a successful business than Doug and Mary Scott, the new owners of the Cottman center in Independence, Mo.
Gabe Parker once swore he’d never work in a repair shop. Yet here he is at J&L Auto Service in Chamblee, GA, a suburb of Atlanta, wrenching on everything from pickup trucks to supercars when he’s not managing the shop for his dad, Randy.
When a shop is called Smith Auto Repair, you have to do something special to stand out a bit. Fortunately Smith’s reputation is firmly founded on electrical repair, when they started off rebuilding generators, alternators and starters nearly 70 years ago in Yakima, Wash.
As a CPA, Bill Hunter was helping oversee the dissolution of his father’s trucking company, Hunter Intermodal Transportation (HIT). Started in 1988, the firm was closing its doors after the 2008 recession, but Bill saw an inkling of something worth salvaging. While looking over a maintenance facility they still had under lease, he came up with an idea.
When Midas franchisee Alan Mahrt and his team recently opened a striking new, two-story Midas total car care facility in Ankeny, Iowa, it was the latest move in a concerted drive to expand their Midas footprint in the Midwest and Plains states.
Operated by Dana and Judi Haglin out of Boulder, CO, the 2015 Top Shop is naturally on the cutting edge of repair practices. As reported previously, the Haglins pride themselves not on responding to the market, but anticipating it. Telematics, GDI, Millennials—they stay on top of issues through conferencing and thorough research.
Motor Age is again seeking the best of the best to highlight as our 2015 Top Shops! Whether you think your shop is one of the overall best in U.S., or that you excel in one area, here is a chance to get recognized in the Top Shops section of December's Motor Age print issue.
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