Customer Service

  • Due to the popularity of last year?s Dream Shop giveaway, Delphi announced they will again equip one lucky technician with parts, tools, equipment, shop supplies and training as part of the 2012 Delphi Dream Shop Sweepstakes, which launched this mont
  • Moving Targets introduces a new service to its growing portfolio.
  • Our improving circumstance will only matter to our customers if we can get the word out and only if it reaches our customers where they live.
  • Everyone has to start somewhere, and not everyone starts their first shop with all the bells and whistles. Let’s face it: you can’t have the Garage Mahal without the customer base to support it.
    chris chubby frederick, ati
  • Consumers can earn a mail-in rebate of up to $50 when they replace their worn brake pads and/or shoes with world-class Wagner ThermoQuiet products this spring.
  • What do you get someone who has finally gotten to the point where he (or she) really does have just about everything they want?
  • Although a fairly recent addition to the Washington, Ill., business community, Martin Automotive actually has deep roots in this town of 13,000 near Peoria, Ill.
    Robert Bravender
  •   Most shop owners learned the business in the bays, not in an accounting class. That’s just fine, and where Bob Greenwood with the Automotive Aftermarket E-Learning Centre Ltd. comes in.
  •   The phrase “German engineering” is equated with high-tech, high performance, precision machines. And to maintain these machines takes precise, talented technicians. 
    Robert Bravender
  • Another day in paradise filled with anomalies, paradox and mysteries starting with what appeared to be a pristine, yet inanimate, 2006 Audi A4 sadly waiting for attention.
  • You’ve probably heard of the Tao of Pooh, The Way of the Dragon and even The Secret.  Now make way for The Value of the Oil Change
  • The Car Care Council suggests adding a link to the council’s free customized service schedule and e-mail reminder service on your business website as a useful resource for your customers.
  • The Car Care Council will be releasing four new segments of its award-winning consumer video, “Auto Service and Repair: What to Expect,” online.
  • The huge, wide open bay area, encompassing 17 bays in a 14,000-square foot zone, gives the seven technicians more than enough room to repair and maintain vehilces in Orange County, Calif.
    Tschanen Brandyberry
  • Greg Sands, CEO of Mudlick Mail, shares his secrets on direct mail and a successful shop marketing campaign.
  • Today the Massachusetts State Automobile Dealers Association and the Massachusetts Right to Repair Coalition announced an agreement on compromise “right to repair” legislation.