Customer Service

  • The next Heavy Duty Leadership program will bring together mid-career professionals in the commercial truck aftermarket for a week of business, management and leadership education.
    University of the Aftermarket
  • It is inevitable though, despite your best efforts, planning and management, your shop will hit those brief periods where the schedule looks light and the fear of techs wandering around the shop with no cars in the bays looms ever larger.
    chris chubby frederick, ati
  • If you're not already offering window tint, it could be a very easy addition to add to your shop's offerings.
    Darrell Smith
  • MOTOSHOP Technology Tools, a product portfolio from Advance Auto Parts, Inc., recently introduced a series of enhancements to the tools and programs available for professional shop owners, service managers and technicians.
  • The following describes not just the process of doing a complete brake job, but also the rationale for doing so and benefits that can help automotive shops to explain to customers why this complete brake job is so important.
  • Autologic Diagnostics, the provider of the world’s first and only fully integrated cloud-connected vehicle diagnostic support solution, announced that has entered into a licensing agreement with Volvo Car Corporation.
  • Should your techs be responsible for recommending maintenance? Should your front counter be responsible? Should your customer be responsible?
    chris chubby frederick, ati
  • Ride control components do wear out, and service providers are likely leaving money on the table by not actively engaging consumers about the replacement of worn shocks and struts. 
    ride control
  • In honor of National Battery Day, the total car care experts at Meineke – who change more than 40,000 batteries annually – share tips and advice on identifying issues and extending the life of your vehicle’s battery.
  • AutoNetTV Media, Inc. announces a new product to support the video marketing efforts of automotive service and repair facilities.
  • Telematics have the potential to reshape how the aftermarket engages and interacts with our customers and potential customers but only if we gain access to this emerging arena and only if we challenge the Original Equipment Manufacturers (OEMs) and the new car dealerships for our share of this growing market.
  • SKF and All Girls Garage host Bogi announced a new video in their partnership series that focuses on helping shops communicate with customers.
    All Girls Garage
  • The Motor Age Vehicle Protection Plan (MAVPP) program was created to be a turnkey solution to help shops build business and enhance customer loyalty.
    Motor Age Vehicle Protection Plan
  • A purchase decision is based on the value they perceive at the time.
    chris chubby frederick, ati
  • Motor Age is again seeking the best of the best to highlight as our 2015 Top Shops! Whether you think your shop is one of the overall best in U.S., or that you excel in one area, here is a chance to get recognized in the Top Shops section of December's Motor Age print issue.  
    Motor Age - Service Repair
  • Like any new business owner, Ron Haugen was all verve and vigor when he opened Westside Auto Pros in 1997. A repair shop on the outskirts of Des Moines, Iowa, he soon realized all his experience as a technician just wasn’t cutting it when it came to commerce. 
    Robert Bravender
  • Review each of these items within your own operation to ensure your business is heading in the right direction to retain all your customer/clients business. 
  • To better inform consumers and enable them to make the right maintenance decisions for their vehicles, Mighty has begun to produce a series of educational animated videos. 
    mighty, mighty auto parts
  • Social is serious business. You wouldn’t open a new repair shop without a detailed business plan. The same is true for launching your social media presence. Especially considering the level of competition out there these days, winging it is no longer an option. It’s easy to enter your email address, pick a username and just go through the motions, but, ultimately, that won’t impa
    Michelle Bizon, Moving Targets
  • Maybe it is time we stopped assuming, listen and start giving our customers what they want.