Shop Owner

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With today’s digital reliance stronger than ever, it’s impossible to ignore how your online reputation plays a role in the public perception of your auto shop. Consumers are putting more and more trust in online reviews — almost equaling the weight they...
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LAS VEGAS — Five trends — vehicles sold, rising age and increased options, enhanced technology and growing competition — are driving future service repair opportunities in North America
Mark Seng, Global Aftermarket Practice Leader, IHS Automotive...
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LAS VEGAS — Shop owners were able to learn from their own, as their peers shared real-world success stories from within their own four walls during the NAPA Expo 2015 in Las Vegas.
The expo, May 5-8, welcomed 18,000 attendees from around the world. Shop owners from...
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Over the last 6 months, has there been a time when you just wanted to give up? Every business person can relate to that question, and let’s be honest, every business person has experienced partial burnout because of being under staffed, which creates a self-overworked...
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Probably one of the most misused members of the technician team in many shops is the diagnostic technician. I am talking about the highly skilled, highly experienced guy or gal who is, or should be, our diagnostic technician because of his or her sheer knowledge, broad...
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Running an automotive repair shop can be incredibly tough in today’s environment. But though we are probably doing things to keep in tune with what is going on in the industry and even though we try very hard to listen to what our customers are saying and doing, we...
The automotive aftermarket is projected to top more than $722 billion by the year 2020, according to Global Industry Analysts, Inc.  Meineke Car Care Center, the nearly 1,000-unit aftermarket auto franchise, is poised for paralleled growth as consumers place a greater...
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Most independent shops start out as a vision of being your own boss, of building success on your own accomplishments. David Estes realized this through an unusual route: He bought a shop on Craigslist.
“It’s been my dream to own and operate an automotive shop...
Chipola College Automotive instructor John Gardner has signed on as the host of a new television show, “Tech Garage,” presented by Advance Auto Parts and airing on Discovery’s Velocity Channel beginning in January 2015.
Tech Garage is an automotive...
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One of the best ways to connect with your customers today is through videos on your website. While the idea of recording and producing these videos might seem daunting, it is something that you can accomplish with a little time and your smartphone.
 
Dave Striegel,...
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There is a growing shortage of younger technicians who want to get into automotive repair as a career. According to the Manpower Group, “Hardest to Fill Survey for 2013,” automotive mechanics (technicians) are among the hardest positions to fill in the U.S....
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While some people around the repair shop industry lament the bad rap today’s shops and technicians still get, women who own, work in or manage those shops often have different issues they face.
But one group is working to help women overcome perceived or real barriers...
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Motor Age is again seeking the best of the best to highlight as our 2015 Top Shops! Whether you think your shop is one of the overall best in U.S., or that you excel in one area, here is a chance to get recognized in the Top Shops section of December's Motor Age print...
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Today’s successful shop owners, and yes, even those struggling, all relied on education to get them to ownership status. Some just have more education than others, and embrace learning more. But as shops as a whole move forward, education continues to be paramount...
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Chris "Chubby" Frederick shares his tips for improving your managerial, marketing and number crunching skills in his new segment, "Chubby's Tip of the Week." You can find more from Chubby, the CEO of Automotive Training Institute (ATI), in his...