Shop Owner

motorage
Everyone who knows this industry understands that things are changing very rapidly. Everyone also understands that there is an extreme shortage of competent technicians. The problem with this is that the issues in our industry are creating increasing costs, and these costs...
motorage
MOTOSHOP® Technology ToolsSM, a product portfolio from Advance Auto Parts, Inc., recently introduced a series of enhancements to the tools and programs available for professional shop owners, service managers and technicians. MotoLOGIC® Repair & Diagnostics,...
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This month’s article was written with the help of Coach Eric Twiggs.
Every shop owner in North America has witnessed their front counter staff going into a sales slump from time to time. If you don’t catch it quick, the result is a severe drop in sales and gross...
Standard Motor Products, Inc. announced the Grand Prize winner of its TechSmart® “Show Us Your Shop” Contest: George Robinson of Smith’s Auto Service in Jacksonville, NC. Robinson posted the winning photo to his Instagram account, @gwr_custom.muscle...
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This month’s article was written with the help of Coach Rick Johnson.
Trying to make sure all your customers return and are consistently loyal can be more than just fixing their car right the first time. Let’s listen to a shop owner and ATI coach, Rick Johnson,...
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In this year’s Motor Age Roundtable, automotive professionals with various industry perspectives — from trainer to shop owner — parallel their passion for fixing and improving vehicles by discussing solutions to some of the biggest challenges troubling the...
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During a recent conservation with Krista McNamara at Motor Age, Krista posed a question to me and wanted to know why there were so few MSO (multiple-shop owners) in the mechanical side of the auto repair industry and so many MSO shop owners on the collision side of the...
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UpdatePromise360 launches UpdatePromisePay at the 2016 SEMA Show in Las Vegas. Modernizing the automotive industry, UpdatePromisePay leverages technology to revolutionize the consumer payment experience.
According to Richard Pannazzo, the Chief Operating Officer for...
motorage
Everyone acknowledges the shortage of competent technicians — and staff in general — in this industry, but it becomes really scary when a service provider’s shop can’t keep the staff it does find. When a shop can’t keep good people, it not only...
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This month’s article was written with the help of head coach George Zeeks.
Over the last 40-plus years helping shop owners grow, the biggest challenge I see is consistently holding labor profit. Trying to make your customers, technicians and service advisor happy...
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Early on after I came to work for Terry Keller at Keller Bros., I remember a woman calling in a panic.
Her brakes had stopped working and she was still driving, unable to slow down or stop. I asked if she had called the police and she said no — she had called us first...
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Clore Automotive announces a new promotion, the What’s in Your Garage Rebate promotion. The
new promotion provides the opportunity for professional and consumer end users to redeem for a
Prepaid VISA® Card when they purchase select Booster PAC, Jump-N-Carry and...
motorage
There are two very distinct schools of thought on motivation, with one large group strongly of the belief that we are who we are and if there is motivating to be done, we either bring it to work with us each morning or we don’t and our leaders, managers and...
motorage
This month’s article was written with the help of Coach Steve Privette.
Many successful shops across North America have been noticing a reduction in car count this year —even those with huge marketing calendars. While there are many opinions on what is causing...
The annual Petty’s Garage Car Show presented by the Automotive Lift Institute (ALI) will be a free cruise-in event this year. The cruise-in will take place on the historical Petty compound in Level Cross, N.C., on Oct. 1, and will include free admission to the Richard...

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