Shop Owner

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This month’s article was written with the help of ATI Coach Colter Shaffer.
I’ve conducted thousands of interviews throughout my career, and the only secret that has come to light is that preparation is key to a successful interview process. On average,...
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While your repair shop works to maintain and repair your customers’ vehicles and keep the bays full, in some ways it does take a village to keep technicians performing at their best.
With rapidly changing vehicle technologies appearing on vehicles today, not every...
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TCN, Inc., a leading provider of cloud-based call center technology for shop and dealership contact centers, launched AgentSMS, a new SMS texting feature for its cloud-based contact center platform, TCN Platform 3.0.
With AgentSMS, contact center agents and customer service...
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We are at the halfway point in the year; let’s evaluate where you are compared to where you wanted to be by this point in time.
It is hoped that you have prepared an annual budget with revenue, gross profit and key measurement projections. If not, are you running the...
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Having a dedicated, solid service writer is key to the growth and success of any repair shop. He or she is the point person – the one who is on top of everything, knows where all the vehicles are, when the parts are arriving, when the technicians are going on break...
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Vehicle maintenance departments and repair shop floors always seem to end up as a huge mess due to spills or leaks of oil, grease, brake fluid, transmission fluid etc., creating a dangerous slip and fall hazard and interrupting work flow until it is cleaned up.
 ...
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Automotive technicians continue to retire and there are not enough future technicians in the pipeline to meet demands. Many in the automotive repair industry may be asking, “Where have all the technicians gone?” The shortage of qualified technicians is real and...
The Hayden® Automotive ‘Keepin’ It Cool’ promotion, running now through Nov. 30, 2017, awards a commemorative bottle jacket to those who share on Facebook how Hayden has been keepin’ them cool. Every qualifying testimonial will also receive an...
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Vehicle-related failures can be frustrating. Many can be expensive, and some might even be downright embarrassing. But thanks to Federal-Mogul Motorparts’ popular annual #PartsMatter Sweepstakes, 12 auto-related “fails” each month from now through October...
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We all have our own opinion on the answer to the first question, but very few ever think they are the problem. When we started coaching shop owners, one of my favorite competitors told me he had no interest in coaching and he just wanted to train. When I asked why, he...
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In honor of National Car Care Month, Federated Car Care Center member American & Import Auto Repair recently conducted a women’s car care clinic at its location in Johnson City, Tennessee.
“Our women’s car care clinic went over really well and we...
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Over the past number of years, discussions of professionalism and raising the bar for the aftermarket have been common. The trade days are over; we are now evolving into a true profession.
Consider a completely out-of-the-box idea: A professional accreditation for the...
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In today’s cost-competitive manufacturing environment, shaving minutes or even seconds from processes performed hundreds or thousands of times a day can make a real difference in shop floor productivity. Global Shop Solutions, a leading producer of manufacturing ERP...
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CHICAGO — Send your technicians to training and build your shop supplier network — all at one event. NACE Automechanika Chicago is offering matchmaking services between exhibitors and attendees of the 2017 show, happening July 26-29...
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Information is power. So doesn’t it make sense to harness the information available through your Point of Sale system to maximize your marketing efforts? Integrating your marketing software with your POS will save you time and money and will allow you to identify what...

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