Shop Owner

The online payments space can be tricky to navigate, especially for auto shops dealing with the demands of daily business operations. Doing business and accepting online payments can help grow your customer base and sales, get paid for services, stay in touch with valued...
MOTOSHOP Technology ToolsSM, a product portfolio from Advance Auto Parts, Inc. launched a contest for commercial garages and repair shops that will award one grand prize winner up to $10,000 in new technology equipment and services to provide a shop technology makeover....
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As fuel crises forced up the price of gas back in the ‘70s, GM blithely converted some of its standard V-8s to more efficient diesel burners. It was an engineering and marketing disaster. Head gaskets blew, fuel pumps failed, and within a couple years these...
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On the one hand, having a business plan that sets performance goals for such items as sales, production and profitability is critical to our success but too often our greatest resource — our staff members — are an afterthought and little or no thought is given...
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We all want to help our customers see the value of investing in their car, so we read and listen to presentation techniques that fit our shops’ culture. More often than not, they are big-picture suggestions or theories on how to sell; however, this month’s...
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Many shop owners are now seeking out courses that mathematically prove a great deal of net income is available in each business from their current business coming through the door. We know that the average five- to six-bay shop is missing $80,000 to $90,000 in net income...
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With today’s digital reliance stronger than ever, it’s impossible to ignore how your online reputation plays a role in the public perception of your auto shop. Consumers are putting more and more trust in online reviews — almost equaling the weight they...
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LAS VEGAS — Five trends — vehicles sold, rising age and increased options, enhanced technology and growing competition — are driving future service repair opportunities in North America
Mark Seng, Global Aftermarket Practice Leader, IHS Automotive...
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LAS VEGAS — Shop owners were able to learn from their own, as their peers shared real-world success stories from within their own four walls during the NAPA Expo 2015 in Las Vegas.
The expo, May 5-8, welcomed 18,000 attendees from around the world. Shop owners from...
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Over the last 6 months, has there been a time when you just wanted to give up? Every business person can relate to that question, and let’s be honest, every business person has experienced partial burnout because of being under staffed, which creates a self-overworked...
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Probably one of the most misused members of the technician team in many shops is the diagnostic technician. I am talking about the highly skilled, highly experienced guy or gal who is, or should be, our diagnostic technician because of his or her sheer knowledge, broad...
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Running an automotive repair shop can be incredibly tough in today’s environment. But though we are probably doing things to keep in tune with what is going on in the industry and even though we try very hard to listen to what our customers are saying and doing, we...
The automotive aftermarket is projected to top more than $722 billion by the year 2020, according to Global Industry Analysts, Inc.  Meineke Car Care Center, the nearly 1,000-unit aftermarket auto franchise, is poised for paralleled growth as consumers place a greater...
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Most independent shops start out as a vision of being your own boss, of building success on your own accomplishments. David Estes realized this through an unusual route: He bought a shop on Craigslist.
“It’s been my dream to own and operate an automotive shop...
Chipola College Automotive instructor John Gardner has signed on as the host of a new television show, “Tech Garage,” presented by Advance Auto Parts and airing on Discovery’s Velocity Channel beginning in January 2015.
Tech Garage is an automotive...