What are the three most important traits of a professional service advisory?
Jeremy O’Neal president of Advisorfix joins Carm Capriotto in an engaging interview on the value of the service advisor and the traits and role they play in successful shops.
O'Neal covers the value that communication skills bring to the customer relationship, the ratio of service advisors to technicians, accountability, trust and why most shops approach the sales side vs. the client’s vehicle agenda of the business completely wrong. Listen to why O’Neal says, ‘Focus on the client agenda first and the sales will come’.
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