One owner knows that customer communication is key to high customer ratings.
Dave Kusa, owner of Autotrend Diagnostics from San Francisco relies on building customer relations and home town value in a city of 2.5 million people. Dave Kusa is very certain that his great internet reviews come from his strategy on good customer communications.
Among many great stories, we learn why and how Dave offers a three-year / 36,000-mile warranty. If you are looking for great insight or advice on the need for business training, Dave will explain to you his biggest learning curve.
Dave Kusa is the in-coming president of ASCCA (Automotive Service Councils of California) and we talk about some of the legislative challenges that have faced the California service professional. Keep in mind if it happens in California, it finds its way east.
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