Bad behavior in the workplace is easy to spot, whether it's the employee who arrives 10 minutes late each day or the one who routinely shows up mad at the world. To help automotive repair facilities deal with bad behavior, instead of simply tolerating it, Educational Seminars Institute (ESi) offers the following tips from its "Rewarding Bad Behavior" session.
* Automotive repair facility owners should address bad behavior immediately. If the owner sees it, so do all of their employees.
* Doing nothing about bad behavior will over time erode employees' faith in their leader. Doing nothing also sends the message that bad behavior will be tolerated, which in turn encourages more bad behavior.
* Acknowledge and reward only good behavior.
* Proactively work to eliminate negative behaviors through coaching, retraining or removal. A repair facility will see marked improvement in employee attitudes, performance and engagement when negative behavior is effectively handled in the workplace.
The next "Rewarding Bad Behavior" session in its entirety will be given as the keynote address at the Automotive Service Councils of California (ASCCA) Summer Conference, June 21-23, at the Hilton Irvine Orange County Airport. ESi's Automotive Coach Bill Haas, Haas Performance Consulting, LLC, will deliver the session on Saturday, June 22, at 8:40 a.m.
ESi's Maylan Newton, CEO and senior instructor, also will lead a conference session on "Success or Struggle: You Decide" on June 22, at 2 p.m. Newton's presentation will address why some businesses are always packed and making money, while others seem to struggle.
For additional information about the ASCCA Conference, visit www.ascca.com/2013-summer-conference/.
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