John (JB) Burkhauser has 40-plus years of automotive experience to share. He attended tech school, grew up in dealerships, worked with independent shops, taught 10 years of post-secondary automotive, and trained shops on how to eliminate daily roadblocks to their service process. In his goal to help shops become more successful, he is published in numerous publications such as this one and gives regular webinars sharing what he knows works. Email him with any questions or comments.