Articles by G. Jerry Truglia

In this article, I will provide you with real-world shop mistakes that I and others have made. Some are costly in time or parts that both affect the shop’s bottom line; and, in other cases, costly in terms of one’s reputation.
Many of the hybrid vehicles I have worked on do not average anywhere near the suggested EPA ratings. One such example is a 2008 Toyota Prius that only averages 30.5 when it should be averaging about 46 mpg.
A 2010 Ford F150 with more than 177,000 miles on its clock came in with the check engine light illuminated due to a P2096 (Post Catalyst Fuel Trim System Too Lean) DTC.
Our New York shop caters to a lot of customers who own European models and they often present some challenging repairs. Here’s a collection of a few we’ve faced and overcome.
This month we'll explore a variety of challenges Asian models have brought to our door, including a 2010 Honda Odyssey, a 2003 Toyota Prius, a 2012 Hyundai Elantra, and a 2005 Subaru Forester.
In order to find a vehicle problem, a technician must be prepared to interrogate the vehicle owner and address their concerns.
Sometimes vehicle owners don’t understand the importance of engine oil and only look at price when they need their oil changed. I am sure we have all come across a customer who has purchased or worse yet leased a vehicle that they really can’t afford. This vehicle owner is always looking for a bargain that in the long run will get them into trouble. 
Our first vehicle is a 1999 Toyota Rav 4 2.0L with an automatic transmission that came in with the customer concerns of running rough, stalling and an illuminated Malfunction Indicator Lamp (MIL).