Articles by Brian Canning

Stress among our technicians is having a significant impact on the ability of many shops to hit their sales, profit and production goals.
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Leadership, and in this motivation, is not an easy part of the job, but as unpleasant as it is for many of us, it is much better than under-performing year after year and dying that slow death.
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If we do not put automotive repair out there as a viable career option early, making training opportunities highly visible and available to young people graduating from high school today, we might find ourselves in an ever tightening staffing crunch.
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A common mistake I see many shop owners and service managers make is building their business around the efforts of one of their technicians (often the one that has been with them the longest) while seeming to forget or be blind to the efforts of the other technicians on their staff.
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One of the greatest challenges facing the shop owners and service managers I talk to is in their taking on the role of leader.
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A significant challenge to all of us is creating and maintaining open lines of communication with our staff members. There is nobody who is in a better position to deliver on our goals and expectations toward success than our staff members, but far too often we leave them out of the discussion on where we are and where we want to be.
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Telematics have the potential to reshape how the aftermarket engages and interacts with our customers and potential customers but only if we gain access to this emerging arena and only if we challenge the Original Equipment Manufacturers (OEMs) and the new car dealerships for our share of this growing market.
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Though many of us still hold on to an earlier time of direct interaction with our customers, the ways that we engage our customers in today's service world demand that we step out from behind our counter and try new ways of attracting and retaining customers. 
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