Opinion | Commentary

  • Employees know what’s expected of them in their job, and of course they know what’s good enough, right? How many times have you thought, “You’re a professional, you should know what the job is, just do it!”
    chris chubby frederick, ati
  • Most of us sleep with a great coach; however, if you won’t listen to him or her, let me give you some suggestions before you hire a coach.
    chris chubby frederick, ati
  • I have never met a great relationship-based salesperson who didn’t need a sales manager to keep them consistent. Selling is not like riding a bicycle; there are good days and bad days.
    chris chubby frederick, ati
  • If you have been in business more than 10 years, you are well aware of how hard it can be to keep growing your customer base.
    chris chubby frederick, ati
  • I think everyone will agree the interview process is one of the more uncomfortable things we do as owners or managers.
    chris chubby frederick, ati
  • If you can succeed with productivity and efficiency, you will be much closer to your dreams coming true. 
    chris chubby frederick, ati
  • The way you present your recommendations is different now than it was in 2007 or even 2011, and many of the sales staff out there haven’t caught up with the change yet.
    chris chubby frederick, ati
  • It is important for us, as pilots of our businesses, to take a look around, not to focus only on the instruments or KPIs, but to become aware of our environments as well.
    chris chubby frederick, ati
  • How many times has something that bothered you happened in the shop, but you chose to ignore it rather than confront the employee
    chris chubby frederick, ati
  • We need to see our customers that often to ensure we are properly taking care of their needs and maintaining their cars.
    chris chubby frederick, ati
  • Sometimes, to get a glimpse of our future, we have to look to our past. That might sound as cliché as, “Those who do not learn from history are destined to repeat it,” but both sayings are relevant
  • Remarkable marketing is the real key to getting more cars to your shop. Competition for your customers’ attention is at an all-time high.
    chris chubby frederick, ati
  • Everyone has to start somewhere, and not everyone starts their first shop with all the bells and whistles. Let’s face it: you can’t have the Garage Mahal without the customer base to support it.
    chris chubby frederick, ati
  • I am so angry with our automotive education system that I could scream, but the pain in finding qualified entry-level personnel can’t be captured in my senseless ranting.
    Educational Dumping Ground
  • I realize that almost everyone is at least skeptical and more than likely in total disbelief of the Buck Rogers concept of “printing” a part. 
  • With reference to repairing automatic transmissions in hybrid vehicles, I think that with time, we might see shops shake out into several categories.
  • Support for the necessary change that the ASA board and its affiliates agreed to has been received warmly. To modify a cliché, where one door closes a multitude open.
  • When you work with people everyday, there are bound to be some relationships that change over time and become less of a relationship and more of a conflict.
  • What do you get someone who has finally gotten to the point where he (or she) really does have just about everything they want?
  • ASE has undertaken a redesign of their business with a program called the ASE Industry Education Alliance.