Opinion | Commentary

  • Marc Goodwin will receive cool diecast for participating in the monthly Federated Auto Parts “ASE Question of the Month” program. 
    Pete Meier
  • Is it compassion or fear that is residing in you that is the overriding component in your decision-making process in holding your employees accountable? That is the real question.
    chris chubby frederick, ati
  • Ben Johnson is director of Product Management for Mitchell 1. He is a former automotive repair shop owner and has been involved in leadership roles in the automotive aftermarket for more than 24 years. He explained some overall industry problems, solutions in general and what Mitchell 1 can offer.     
    Tschanen Brandyberry
  • Scott Avellino, marketing manager for MOTOSHOP Technology Tools, took us on a test drive of the MotoSHOP Shop Management System recently.
    Tschanen Brandyberry
  • This started me thinking that maybe the shortage of technicians is not based on kids not wanting to work on cars, but maybe it is based more on our perception of what a technician is.
    chris chubby frederick, ati
  • Get involved and try new recruitment tactics to fight against the tech shortage.
    chris chubby frederick, ati
  • If we do not put automotive repair out there as a viable career option early, making training opportunities highly visible and available to young people graduating from high school today, we might find ourselves in an ever tightening staffing crunch.
    searchautoparts
  • Should your techs be responsible for recommending maintenance? Should your front counter be responsible? Should your customer be responsible?
    chris chubby frederick, ati
  • Create a new role in your shop, the learning manager, who is willing to lead your training efforts and keep the staff on task with shop goals and standards.  
    Chris Chesney
  • Management must focus on building the right culture with the right team and partners in place, because one bad apple employee can spoil the barrel.
  • All of us have been in a position where sales or profits need an immediate boost, and we look for anything that we might be missing in our processes to get back on track.
    chris chubby frederick, ati
  • Networking is a key part of your business success. Here are a few dos and don’ts to help you increase your connections and make the most of your networking efforts.  
    Kim Walker
  • We have a ton of new technology coming out to help us run our shops better. The real question is, are we ready enough for it to help us?
    chris chubby frederick, ati
  • In my 40 years plus in the automotive business, the one thing that still tears me apart is the slow death of an automotive repair shop. Raising prices to stabilize margins to enable you to operate successfully in whatever type of business model you have chosen can be life or death. 
    chris chubby frederick, ati
  • In this column, I intend to bring you new testing techniques, new repair procedures, a few war stories or just sage advice I learn from the collective whole as I continue my travels and interactions with you – our faithful readers. I am also inviting any one of you that have an interesting diagnostic story to share to submit it for inclusion in this column.
    Pete Meier
  • Our own Pete Meier, Director of Training for the UBM Advanstar Automotive Group — which publishes Motor Age — is the guest of honor in a recent podcast for the automotive industry.
    Remarkable Results
  • A purchase decision is based on the value they perceive at the time.
    chris chubby frederick, ati
  • It’s now impossible to ignore how your online reputation plays a role in the public perception of your auto shop.
    Michelle Bizon, Moving Targets
  • As an owner, you need to find your employee’s motivation and utilize that knowledge to get them to produce more for both you and them.
    chris chubby frederick, ati
  • There is so much change and discipline required to be in business today, and some shop owners and manager may want to put their head in the sand. But if you give up trying to be the best version of yourself, your actions will haunt you.