Ben Johnson is director of Product Management for Mitchell 1. He is a former automotive repair shop owner and has been involved in leadership roles in the automotive aftermarket for more than 24 years. He explained some overall industry problems, solutions in general and what Mitchell 1 can offer.
If we do not put automotive repair out there as a viable career option early, making training opportunities highly visible and available to young people graduating from high school today, we might find ourselves in an ever tightening staffing crunch.
In my 40 years plus in the automotive business, the one thing that still tears me apart is the slow death of an automotive repair shop. Raising prices to stabilize margins to enable you to operate successfully in whatever type of business model you have chosen can be life or death.
In this column, I intend to bring you new testing techniques, new repair procedures, a few war stories or just sage advice I learn from the collective whole as I continue my travels and interactions with you – our faithful readers. I am also inviting any one of you that have an interesting diagnostic story to share to submit it for inclusion in this column.
There is so much change and discipline required to be in business today, and some shop owners and manager may want to put their head in the sand. But if you give up trying to be the best version of yourself, your actions will haunt you.
Sign up today for Service Repair news from Motor Age. Benefiting shop owners and managers, this e-newsletter provides the latest news and analysis, technical automotive service information and business management tips. Published every Monday and Thursday.