While there might not be a direct correlation between a business’s altruism and profit, a vigorous relationship with its community and environment can lead to a healthier shop. See how our 2015 Top Shops are paying it forward.
Automotive technology has advanced at such an accelerated rate that training has become the purview and prerogative of the repair shop. Take a look at what these Top Shops are doing to keep up to date.
Operated by Dana and Judi Haglin out of Boulder, CO, the 2015 Top Shop is naturally on the cutting edge of repair practices. As reported previously, the Haglins pride themselves not on responding to the market, but anticipating it. Telematics, GDI, Millennials—they stay on top of issues through conferencing and thorough research.
Motor Age is again seeking the best of the best to highlight as our 2015 Top Shops! Whether you think your shop is one of the overall best in U.S., or that you excel in one area, here is a chance to get recognized in the Top Shops section of December's Motor Age print issue.
When you have employees with a good work-life balance, things around the shop are easier. Dana TePoel discovered that and has made it his goal to train employees at his shop, Lake Arbor Automotive and Truck, in areas outside of automotive repair to ensure that balance is found.
The staff at George’s Sierra Shell collectively increased sales, upped its marketing budget and reach, tried a new community project, exceeded training goals, learned more than technical knowledge and more, as it climbed into the overall winner’s place in the 2014 Top Shops Contest.
Opening one repair shop can be intimidating. Going from one location to two is even bigger. In some ways, growing the number of locations is kind of like being a parent – you don’t know what to expect. So says Jeff Matt, owner of Victory Auto Service and Glass.
In business since 1975 with a pattern of steady expansion throughout Northeast Ohio, Andy and Elissa Fiffick’s Rad Air Complete Car Care and Tire Centers has netted Motor Age Top Shop honors for five years in a row.
As you can well imagine, Mechanicsburg, Pa., has a rich history of repair, ever since the early 1800s when wagon mechanics plied their trade along the old ferry road. Ffor Judy Zimmerman Walter, this history is far more personal. She claims that her career in the repair industry started at birth.
It was curious; lots of facts and figures are tabulated for these profiles, but in listing the number of customer vehicles they get per week, one shop had added a subcategory called “Interlock clients.” They helped make Haglin Automotive a Top Shop in 2014.
What does it take to be proactive? To act on an idea. Like the notion Reed Galloway and Mike Wright had that there had to be a better way of treating customers than the disconnect they witnessed at the dealership they worked for.
As a Motor Age Top Shop, his award-winning Avalon Motorsports rivals dealership quality for its professionalism, customer service and overall excellence in keeping German-engineered vehicles on the road and running at peak performance.
With a company motto of “Where Customers Become Friends,” the dynamic ownership trio of Jose’ Bueso, Lee Forman and Dwayne Myers has conveyed their commitment to providing their personal – and personable – best in delivering full-service maintenance and repairs to make Dynamic Automotive a Motor Age Top Shop.
The contest will kick off again this spring, but if you'd like information on how to enter before it is released on our website, just send an email to Tschanen Brandyberry, Motor Age's managing editor.
When a shop is called Smith Auto Repair, you have to do something special to stand out a bit. Fortunately Smith’s reputation is firmly founded on electrical repair, when they started off rebuilding generators, alternators and starters nearly 70 years ago in Yakima, Wash.
Sign up today for Service Repair news from Motor Age. Benefiting shop owners and managers, this e-newsletter provides the latest news and analysis, technical automotive service information and business management tips. Published every Monday and Thursday.