CARSTAR, North America’s largest network of independently owned and operated collision repair facilities, recognized the top performers among the CARSTAR franchise partners in the U.S. and Canada for their leadership and performance at the awards gala and closing event of the CARSTAR Conference 2022 on July 15, at the Gaylord Opryland Resort and Convention Center.
Top Net Promoter Score award
The top net promoter score (NPS) award recognizes a repair facility’s excellent customer service and satisfaction. The winners are:
• CARSTAR Murray’s, Seattle, Wash., owned by Kyle Murray, Patrick Murray, Thomas Murray and Wendy Murray (Kyle Murray pictured below)
• CARSTAR Newmarket, Newmarket, Ont., owned by Bisram and Romena Deokinandan
Length of Rental award
A key performance indicator for the industry, length of rental (LOR) measures a repair location’s efficiency and repair time. The winners are:
• CARSTAR Chilton AutoBody, San Bruno, Calif., owned by Mike Chilton (pictured below)
• CARSTAR Miramichi, Miramichi, NB, owned by Collin Manual
Ironman award
Recognizing the champion for the CARSTAR network helping other owners in the system and maintaining a strong level of operations and community engagement, the Ironman Award winners are:
• CARSTAR Sidney Body, CARSTAR Troy and CARSTAR Piqua, Central Ohio, owned by Tom Martin (pictured below)
• CARSTAR Oakville East and West, Oakville, Ont., owned by Lorenzo Pellicciotta
Marketing award
The marketing award honors the facility owner who connects with the community through innovative marketing initiatives that engage consumers and drive brand loyalty among consumers and drives brand loyalty within their regions. The winners are:
• CARSTAR Murray’s, Seattle, Wash., owned by Kyle Murray, Patrick Murray, Thomas Murray and Wendy Murray (pictured below)
• CARSTAR Torcam Group, Brantford, Ont., owned by Javier torres, Liliana Galeano and Sebastian Torres
“All of these CARSTAR franchise partners are tremendous owners and operators, working very hard to achieve industry-leading KPIs and customer satisfaction,” said Dean Fisher, collision president, Driven Brands. “We are honored to recognize their achievements and accomplishments at the CARSTAR Conference 2022.”
