This study analyzes 15 product categories. The report (published in October 2004) asked technicians to answer 33 questions regarding why they make specific purchases and who they buy their parts from.
The following are downloadable files for the Aftermarket Business Market Research section. You will need Adobe Acrobat Reader to view these files. This program is available as a free download from the Adobe website
2004 Installer Attitude Study Introduction
Ball Joints
Batteries
Belts & Hoses
Brakes
Clutches
Diagnostic Tools
Exhaust
Filters
Fuel Pumps
Gaskets
Hub Systems
Oxygen Sensors
Shocks & Struts
Spark Plugs
Water Pumps
