nYes, you have to have the basic familiarity with parts and how they fit on the vehicle. I have ASE certification, because I used to be a mechanic. The owner doesn’t send people off [for training], but some are trained. The more knowledge you have about the product you are selling, the easier it is to take care of the customer.
David Carmean
Store Manager, Georgetown Auto Parts
Georgetown, Mass.
Brian Daigle
Counterman, Clukeys Auto Supply
Presque Isle, Maine
Brian Garrison
Manager, Downey Auto Stores
Athens, Tenn.
Raymon Haley
Owner, Southern Accessories
Decatur, Ala.
Tommy Hart
Manager, O'Reilly Auto Parts
Gulfport, Miss.
Over the Counter participants are contacted at random.