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Vendor Newsmaker Q&A Tilak Kasturi

Friday, February 10, 2017 - 09:00
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Established by CEO Tilak Kasturi and headquartered in Palo Alto, Calif., Predii, (pronounced pred-ee) has a branch in Boulder, Colo. and offices in Belgium and India.

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He describes the company’s Predii Repair Intelligence as a proprietary system for guided repairs and preemptive maintenance. “We’re committed to negating the need for unplanned repairs by working hand-in-glove with service networks, fleets and dealers,” Kasturi says.

With the help of predictive analytics, Predii’s software is designed to determine which parts and equipment will fail, as well as when and why. Technicians can then address these issues before they become problems, he said.

“In collaboration with Snap-on, we’ll integrate our software and knowledge base with your systems and data so that you can start to accrue and apply new insights without having to learn a new interface. Predii customers report a measurable return on investment of 20 times their initial investment upon implementation of our solution. They achieve these results by reducing their labor costs, accelerating their diagnoses and streamlining their repair processes,” says Kasturi, who recently answered a series of questions posed by Aftermarket Business World:

Q: What are the training requirements, if any, for business owners and technicians using your system?

A: The end-user often doesn’t need any special training because our goal is to make their lives less complicated and reduce the need for them to retain otherwise useless, voluminous information in their brains. We’re not saying we don’t want the user to think, we just want them to be focused on what humans are good at and, from what we understand, the parts they enjoy – fixing things.

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Q: How can a repair shop owner benefit by using your system?

A: The benefits are reduced time per-repair-case and increased accuracy. The knock-on effect of this is that they get more work done in less time and at better margins. We’re squeezing all corners of the iron-triangle at once – the exact thing conventional wisdom tells us can’t be done.

Q: Does a shop owner have to add additional equipment to utilize this?

A: It’s a product that Snap-on sells in the form of hardware diagnostic tools and/or shop management software. Many shops will already have the right hardware to make use of it, so it’s just a matter of licensing the tools from Snap-on.

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