“We have always endeavored to be a leader in terms of computer and telephone technology. I believe Epicor continues to be the automotive aftermarket industry leader and the Epicor Vision system is the most powerful, proven solution available today,” Brewer says. “Epicor has been the aftermarket industry leader in technology for as long as I have been in this business, and I have found that they consistently offer the products we need to drive ourbusiness forward. I believe that their level of support is unrivaled in theindustry and we have found this vital in our business.”
An ACDelco warehouse distributor and member of the , Brewers operates seven wholesale-only locaNational Pronto Association, Brewers operates seven wholesale-only locations in southwestern Ontario. The company has been among the first adopters of a variety of now widely used Epicor technologies, including Epicor Compass™ analytics, electronic document imaging, delivery tracking, bar coding and custom eCommerce solutions. With its move to the Vision system, Brewers will be able to rely on the latest, fully integrated Compass software, native bar code technology, document imaging, delivery tracking, computer-integrated telephony and other leading-edge capabilities.
“Part of our success has come through our ability to offer services that customers at first might not even have known they needed but which eventually became very important to them,” Brewer said. “Our market continues to change and we intend to stay ahead of the technology curve, just as we did with eCommerce. Vision will be the system that helps deliver thatcompetitive advantage.”
In addition to being able to better anticipate and address changing customer needs, Brewer expects the move to the Vision platform to help the company automate a broad range of time- intensive processes – including purchasing and inventory control – and free up employees to focus on activities that help drive sales, revenue and customer loyalty.
Brewer chose the Vision system following extensive research into the system’s capabilities, including site visits to other distributor operations that are now powered by the technology. Another key consideration was his own experience through the years with Epicor sales, product development and technical support teams, whom he described as “extremely professional.”
“That’s one of the benefits of going with an industry leader,” he said. “Their level of professionalism and support, and their follow- through on our requests, has been outstanding. Our payback on their solutions has always been excellent, and when there’s any sort of problem, they have been extremely easy to work with.”
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