Shop Profile - Collision Repair

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Young shop owner's passion fuels growth for Virginia shop

Monday, January 16, 2017 - 09:00
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First to arrive and the last to leave, Katie Inge is on the job taking care of business at 7 o’clock in the morning.

At the age of 23 Katie is a full ownership partner with her father AJ Inge at Maaco Collision Repair and Auto Painting of Chesapeake, located in Virginia’s third-most populous city with more than 230,000 residents amid rapidly growing commercial and industrial development that continues to deliver increasing car counts.

At a Glance
Maaco Collision Repair and Auto Painting of Chesapeake
Chesapeake, Va.
Main location
AJ Inge and Katie Inge
Owners
2 (main shop & fleet center)
No. of locations
33
Years in business
17
No. of employees
0
No. of DRPs
13,000
Square footage of shop
8
No. of bays
3-4 days all-over paint; 2 days spot paint
Average cylce time
60
No. of vehicles per week
Axalta
Paint supplier
Chief
Frame machines used
Audatex
Estimating system used
www.maaco-chesapeake.com
Website

“I grew up in the shop and fell in love with it,” Katie says. “That’s all I’ve ever wanted to do. “I’ve been working in the shop since I was 15 years old. Once I got out of high school, I started working here full time. The majority of my knowledge was obtained through my father, and also hands-on work. I also love cars, so my experience is passion-driven.”

Upon assuming official ownership status in 2015, she underwent additional training to master the details of back-end functions through the Charlotte Support Team at Maaco’s corporate headquarters.

Totally immersed in the operation, “I can sand a car, I can paint a car, I can do estimating – I can do it all,” says Katie. And she’s not bragging – just stating the facts.

Katie Inge, full ownership partner at Maaco Collision Repair and Auto Painting of Chesapeake

She has been honored throughout North America with Maaco’s prestigious Syl Young Award, which salutes newer owners who display “the same tenacity, high energy and enthusiasm for success” as Syl Young, who was among the first franchisees when Maaco was established in 1981.

“Syl coupled tremendous energy with a mechanical engineer’s problem-solving abilities to be one of the most celebrated operators in the early years of the chain,” Katie explains. “The award is given to those whose early achievements indicate they’ll be a major force in the chain for years to come.”

Having become a Maaco franchisee in 1983, AJ Inge is also among the early achievers. “It’s a good, reputable company and it’s been a part of our family for a long time.” An Inge cousin owns a franchise in Richmond, Va.

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