Shop Profile - Collision Repair

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Hiring based on 'attitude and heart' is lifeblood of Kentucky shop

Thursday, November 10, 2016 - 09:00
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In addition to selecting top-notch people with little or no body shop experience and training them to meet their desired performance and customer service levels, leveraging the technological, management and educational expertise provided by key suppliers is an important asset for driving profitability at Glaser’s Collision Center.

At a Glance:
Glaser's Collision Center
Jefferson, Ky.
Headquarters location
Gene and Susan Glaser
No. of shops
Years in business
No. of employees
No. of DRPs
Jeffersontown - 16,000 Shepherdsville - 10,000 Louisville - 7,500
Square footage of shops
Total number of bays
Average weekly volume
3.1 days
Average cycle time
Average repair order
Paint supplier
Frame machine used
Estimating system used

With three shops in the region around Louisville, Ky., “Our vendor relationships haven proven to be very beneficial for our continued success. We strive to create partnerships that benefit both parties, and we have built relationships with several of our vendors to include more than just buying parts,” says COO Aaron Glaser.

“Partners like 3M have provided Glaser’s with more than just materials. Our shop uses 3M exclusively for abrasives and adhesives because of the education and reporting that they offer.”

Numerous in-house training classes have been conducted by 3M to bolster the skills of the body and paint personnel, and paint vendor Gipe Automotive – a family owned business based in Owensville, Ky. dating back to 1931 – facilitates a monthly 3M-produced Performance Analysis Tool prepared for all three of the Glaser (rhymes with plaster) locations.

(From L - R) Aaron Glaser, Susan Glaser and Gene Glaser

“This tool gives us great detail of our materials usage, something that we had a hard time accurately tracking before partnering with 3M,” according to Aaron. “It is great to have a vendor report to us exactly what our materials profitability is and what categories we need to work on.”

An extensive quarterly Performance Analysis Tool review offers additional insights. “The quarterly review goes into detail of every grit of sandpaper and every tube of adhesive; we have worked together to develop a materials budget for every 3M part number that we have,” he says.

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