Shop Profiles

  • The shop empowers its associates to make decisions based on what is best for the customer and emphasizes that it's not always about being a slave to the bottom line.
  • Craig’s Collision Centers and B&B Body and Paint.
  • Cars Collision Centers
  • Education: Key to Success
  • People who own a business in a small town often find that their company's identity becomes inseparable from their own identity. In Godfrey, Ill., for example, many townspeople can't think of Freer Auto Body without thinking of the Freer family -- and
  • If you happen to get put on hold when calling Jeffrey's Auto Body of North Syracuse, N.Y., you'll hear a message informing you about consumers' rights to choose where they have their car repaired. It's the same message the company has promoted in TV
  • Some people believe that to get something done exactly as you want it, you might as well do the task yourself. Others believe working as a team is the best approach.
  • User-friendly and proud of it
  • Glenda Trawhon almost couldn't convince her parents to let her take over their Baytown, Texas, collision repair shop. But she's happy she did.
  • In today's market, it seems less common than ever for body shops to have a strong, positive relationship with the insurance industry. But some collision repair companies manage to work well with insurance industry partners, viewing such relationships
  • Boerne Collision Centers
  • Location, super customer service, a daily game plan and a new building every three years spell success
  • When they couldn?t find the right computer management system, the Elite Collision team built their own
  • COLUMBIA, S.C. – Gus Mallios extends an invitation to his industry colleagues to tour his new corporate office and “super shop,” a state-of-the-art facility costing more than $2 million. It features a robotic framing machine,
  • When we hear the word "diversification," many of us think of large corporations that are involved in a wide range of industries. But some body shops also have found success through diversification — albeit on a smaller scale. One such shop is I
  • Cascade Auto Body
  • Taking care of people goes beyond pleasing the shop?s customers
  • When Keith Stone moved from Salt Lake City to Bozeman, Mont., a smaller city with a slower pace, he was prepared for the change in lifestyle. After visiting on vacation, Stone says he "just fell in love with the area, nestled right in the Rocky Mount
  • A small automotive repair shop is at a disadvantage when competing against shops two and three times its size. Smaller-volume body shops lack the marketing ability, professional resources and buying power of larger shops. But the owner of one such bo