Shop Owner

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VeriFacts Automotive, LLC announced today the finalists for the VeriFacts Automotive ACE Awards (Achievement in Collision Repair Excellence). Each year VeriFacts Automotive recognizes a collision repair center that has participated in the Verified Quality (VQ) Program for a...
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One of the things ABRN has encouraged me to write about in these columns is any challenges or hurdles I’m currently tackling in my business. I hope by the time you’re reading this (some weeks after I’m writing it) that I may have found some answers to a...
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If you can’t get your state insurance commissioner to listen to you, maybe you can get them to listen to their colleagues.
Collision repair shops and associations often express frustration in trying to work with their state insurance regulators on issues related to...
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Who could better offer advice to MSO leaders that those with successful histories building – and selling – MSO collision repair businesses?
At this summer’s MSO Symposium, held in Chicago in conjunction with NACE Automechanika, three former MSO executives...
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In our collision repair industry a few phrases have been used and abused to the point of almost becoming a standing joke. The most classic is the phrase, “you’re the only one.” It’s been typically used by insurance representatives when negotiating...
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When thinking about a concept like “flow,” I like to look of the definition of the word. Webster defines "flow" as “to move in a continuous and smooth way.” How does flow relate to body shop operations? My next research step was to look up...
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I know my market here in Alaska is not the only one that goes through seasonal highs and lows in the volume of business. For us, the summers are slow. For many years, I would make money eight months of the year, and lose a ton of money in each of the summer months. It was...
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How do you lead a team to success? What is it that makes some companies so successful yet others barely survive. I will not answer that with complete totality today. However, I will share some insights I have learned over my 16-year journey as an entrepreneur.
I am a life-...
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ROIC, or return on invested capital, measures the return the business in generating, after taking into account all the investments required in the business. Effectively, ROIC is the ROI of the business as a whole. It is a metric, that while very important, often is...
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As football season has kicked off, I am going to borrow the phrase, “C’mon, man!” from the ESPN segment of groan-inducing game highlights, as it seems appropriate with what happened with a recent insurer claim.
We repaired a 2012 Cadillac SRX that needed a...
After a vehicle has been involved in a collision, there may be hidden damage to the vehicle’s electronic systems. Although the vehicle is drivable and appears to be operating normally, without diagnostic testing, it is impossible to tell if everything is working...
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The automakers have three goals when designing vehicles these days: preventing fatalities, reducing injury-causing accidents, and improving fuel economy. As you’re no doubt aware, this is resulting in the dramatic changes you’re seeing in vehicle technology,...
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Shock flooded me when I heard Steve Schoolcraft passed away. We lost someone who played an integral part of our business and industry. I met Steve in January 2010 when he was a speaker at one of our Business Council meetings. His presentation gave me a new...




“I can’t because ….”
This beginning is one of the most dangerous starts to a sentence. Yet, it has become common language for many owners and managers of independent and dealership collision centers.
Changing vehicle technologies, debates on...
Repairing commercial trucks is a complex undertaking that requires a lot of space, which is why there aren’t a lot of shops that specialize in big rig work. Rickman, Tenn.-based Fitzgerald Collision & Repair has successfully taken an assembly-line approach to...
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