Shop Owner

Repairing commercial trucks is a complex undertaking that requires a lot of space, which is why there aren’t a lot of shops that specialize in big rig work. Rickman, Tenn.-based Fitzgerald Collision & Repair has successfully taken an assembly-line approach to...
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Although industry trainers and consultants can bring a wealth of information to collision repair shop owners and their employees, they understandably expect to be paid for the service, value and tools they bring to the table.
But the collision industry also has access to...
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A lot has changed in the world of parts procurement. Think back to the days when all that was required were three phone calls to trusted, known, local vendors. Think about how relatively small and uncompetitive the parts market was. It was full of manual labor, time and...
The Women’s Industry Network will host a 30-minute educational webinar titled “Be Deliberate” at 2 p.m. EST Aug. 2. Mike Jones, President of Discover Leadership, will continue the message that he delivered at the WIN Annual Educational Conference held in...
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The news peppers us with more stories every day of businesses and lives destroyed by active shooters, whether they be disgruntled employees, angered spouses or someone off the street.
You can’t predict when and where this may happen, but you can prepare your business...
The Boyd Group Inc. announced the June 27, 2017 opening of a collision repair center in Spokane, Wash., the center previously operated as City South Auto Body of Spokane.

"With this location, we now have a repair center on the south side of the city, complementing...
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“I can’t get good help!” “If I could just find the right people.” “No one seems to want to work anymore and they keep leaving.” These are common phrases I hear from business owners and executives. I want to talk about how to hire...
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A Bright Local study found that 92% of consumers read online reviews to determine if a local business is a good business. People are overwhelmingly using Yelp as their review site of choice. As an auto repair shop owner, you have the power to claim your free Yelp for...
On June 14, ASA board member Bob Wills and Washington, D.C., Representative Bob Redding joined with other automotive industry leaders at the Automobile Industry Tax Reform Listening Session at the White House. Gary Cohn, director of the National Economic Council, spoke to...
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One of the greatest rewards in MSO upper management is the opportunity to play a role in advancing the career of your staff. Especially in today’s tight hiring market, we often find ourselves moving people from one shop to another, filling staffing gaps as well as...
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Here’s a quick question for you: What’s the biggest single check you write out of your business account most months? I’m betting it’s often the one to the paint jobber from which you buy your liquid and allied products. I know in a recent month for...
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I own an 18,000 square foot collision center in Conway, Arkansas. We manage to stay pretty busy year-round and, without proper organization and having the right systems in place, business could easily and quickly spin out of control.
Since there are so many moving pieces...
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For small business owners, the whole conversation about business culture is a difficult one. Most feel they don’t have time to get that “deep” into their business thinking, due to the day-to-day grind. However, the more one understands about the culture...
Do you know what OEs are doing to help companies like yours repair the most technologically advanced vehicles? Industry leaders from Honda, GM, Mercedes Benz and Ford are coming together at the 2017 MSO Symposium to provide their insight on the OEM Paradigm Shift.

This...
Management Success held its annual Top 20 Meeting for collision shops May 18-21 at A&J Collision Repair, an 18,000 sf auto body repair shop located approximately 30 miles north of Little Rock.  
Throughout the course of the three-day weekend, collision shop owners...
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