Shop Owner

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ROIC, or return on invested capital, measures the return the business in generating, after taking into account all the investments required in the business. Effectively, ROIC is the ROI of the business as a whole. It is a metric, that while very important, often is...
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As football season has kicked off, I am going to borrow the phrase, “C’mon, man!” from the ESPN segment of groan-inducing game highlights, as it seems appropriate with what happened with a recent insurer claim.
We repaired a 2012 Cadillac SRX that needed a...
After a vehicle has been involved in a collision, there may be hidden damage to the vehicle’s electronic systems. Although the vehicle is drivable and appears to be operating normally, without diagnostic testing, it is impossible to tell if everything is working...
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The automakers have three goals when designing vehicles these days: preventing fatalities, reducing injury-causing accidents, and improving fuel economy. As you’re no doubt aware, this is resulting in the dramatic changes you’re seeing in vehicle technology,...
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Shock flooded me when I heard Steve Schoolcraft passed away. We lost someone who played an integral part of our business and industry. I met Steve in January 2010 when he was a speaker at one of our Business Council meetings. His presentation gave me a new...




“I can’t because ….”
This beginning is one of the most dangerous starts to a sentence. Yet, it has become common language for many owners and managers of independent and dealership collision centers.
Changing vehicle technologies, debates on...
Repairing commercial trucks is a complex undertaking that requires a lot of space, which is why there aren’t a lot of shops that specialize in big rig work. Rickman, Tenn.-based Fitzgerald Collision & Repair has successfully taken an assembly-line approach to...
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Although industry trainers and consultants can bring a wealth of information to collision repair shop owners and their employees, they understandably expect to be paid for the service, value and tools they bring to the table.
But the collision industry also has access to...
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A lot has changed in the world of parts procurement. Think back to the days when all that was required were three phone calls to trusted, known, local vendors. Think about how relatively small and uncompetitive the parts market was. It was full of manual labor, time and...
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One of the things I see varying most among collision repair businesses these days is how administrative staffs are structured. Some of that variation may be based on size – in a smaller business, the estimator might also be ordering parts and serving as the main point...
The Women’s Industry Network will host a 30-minute educational webinar titled “Be Deliberate” at 2 p.m. EST Aug. 2. Mike Jones, President of Discover Leadership, will continue the message that he delivered at the WIN Annual Educational Conference held in...
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The news peppers us with more stories every day of businesses and lives destroyed by active shooters, whether they be disgruntled employees, angered spouses or someone off the street.
You can’t predict when and where this may happen, but you can prepare your business...
The Boyd Group Inc. announced the June 27, 2017 opening of a collision repair center in Spokane, Wash., the center previously operated as City South Auto Body of Spokane.

"With this location, we now have a repair center on the south side of the city, complementing...
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“I can’t get good help!” “If I could just find the right people.” “No one seems to want to work anymore and they keep leaving.” These are common phrases I hear from business owners and executives. I want to talk about how to hire...
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A Bright Local study found that 92% of consumers read online reviews to determine if a local business is a good business. People are overwhelmingly using Yelp as their review site of choice. As an auto repair shop owner, you have the power to claim your free Yelp for...
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