Shop Owner

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More than 30 years ago, Lirel Holt, my friend, mentor and the founder of CARSTAR, had determined that most shop productivity issues were related to a lack of management skills. He saw a real need to teach body shop owners and managers how to be great leaders and give them...
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A lifelong body shop owner has stepped into a crowded field of gubernatorial candidates in Maine. Shawn Moody, owner of the 11-store Moody’s Collision Centers, announced his candidacy in late November.
Moody, 58, previously ran as an independent in 2010, when Maine...
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Every collision repair shop around the country needs to remember that our top priority is always the safety of our customers. This laser focus can become blurred in the daily routine of collision repair.
If you are looking for easy and simple solutions, then the collision...
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If your shop participates in two or more direct repair programs, you already know that no two programs are exactly alike. Every one comes with its own set of requirements, and we’ve found some are far more labor intensive or high maintenance than others.
Some insurers...
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Many of us go through our day aimlessly managing the demands of personal and professional relationships by putting out fires, keeping things in order and generally not rocking the boat. We are typically reacting to things occurring in our lives, pretending as if everything...
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Collision repair always seems to have a “hot topic.” Two years ago, everyone was talking about aluminum. Last year, it was scanning. Now, it’s all about the make-up of vehicles and increased advancement in telematics.
My brother, Johnny, and I own an auto...
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Many business owners that I speak with are often surprised when a buyer of their business is not interested in the accompanied real estate the business sits on. For many business owners who own both the property and business, the relationship between the operating business...
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About 70 percent of shops use an outside vendor to conduct customer satisfaction indexing (CSI), according to one of Mike Anderson and CRASH Network’s “Who Pays for What?” surveys earlier this year. My business is one of them. We take CSI very seriously,...
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The standard ways of performing damage analysis and writing estimates are becoming antiquated as quickly as vehicle technology is accelerating. Depending on the car and the damage, it may not be sufficient for your estimator to simply walk up to the car with a clipboard and...
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VeriFacts Automotive, LLC announced today the finalists for the VeriFacts Automotive ACE Awards (Achievement in Collision Repair Excellence). Each year VeriFacts Automotive recognizes a collision repair center that has participated in the Verified Quality (VQ) Program for a...
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One of the things ABRN has encouraged me to write about in these columns is any challenges or hurdles I’m currently tackling in my business. I hope by the time you’re reading this (some weeks after I’m writing it) that I may have found some answers to a...
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If you can’t get your state insurance commissioner to listen to you, maybe you can get them to listen to their colleagues.
Collision repair shops and associations often express frustration in trying to work with their state insurance regulators on issues related to...
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Who could better offer advice to MSO leaders that those with successful histories building – and selling – MSO collision repair businesses?
At this summer’s MSO Symposium, held in Chicago in conjunction with NACE Automechanika, three former MSO executives...
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In our collision repair industry a few phrases have been used and abused to the point of almost becoming a standing joke. The most classic is the phrase, “you’re the only one.” It’s been typically used by insurance representatives when negotiating...
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When thinking about a concept like “flow,” I like to look of the definition of the word. Webster defines "flow" as “to move in a continuous and smooth way.” How does flow relate to body shop operations? My next research step was to look up...
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