The Atlanta Training Center will be the site of the next Sherwin-Williams Automotive Finishes A- Plus Network University EcoLean suite of training course offerings, featuring the ‘Achieving Service Excellence’ course, to be held October 18, 2012.
Like this article? Sign up to receive our weekly news blasts here.The program is designed for shop owners, production managers, customer service representatives and estimators to provide them with the skills, knowledge and tools necessary to improve their collision center’s quality, production and output.by focusing on the right types of customer service.
“Lean collision repair shops - and those that utilize the right methods of customer service - are able to reduce internal costs and raise their level of CSI and output quality. This two-fold result often helps them gain a competitive advantage in their respective markets,” says Troy Neuerburg, manager of Marketing Business Services at Sherwin-Williams Automotive Finishes.
The ‘Achieving Service Excellence’ course will discuss the following topics:
- How to become more profitable with a customer- focused strategy
- How to establish a proven method for providing each customer with value
- How to build a strong brand based on customer service excellence
- How to improve efficiency and effectiveness of your customer service staff
- Identifying service excellence professionals in and out of your organization
- Explaining driving factors behind the experiential service economy
To register online for the upcoming Atlanta A-Plus UniversityEcoLean ‘Achieving Service Excellence’ program, go to www.sherwin-automotive.com.
For more information on the A-Plus Network, call (800) 386-3881.
