ALLDATA LLC, a provider of vehicle manufacturers' service and repair information for professional mechanical and collision repair shops, has developed an online resource for customers.
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Available 24/7, MyALLDATA (my.alldata.com) is an online resource where customers can obtain quick product tips and information, including "How To" articles and videos, FAQs and troubleshooting assistance. It includes an open forum for posting questions or an opportunity for customers to provide answers to other ALLDATA users. Using its online chat, customers can quickly speak to an ALLDATA representative who can direct them to the self-help article they need without having to pick up the telephone.
"MyALLDATA provides an interactive online environment for vibrant discussion of ALLDATA products and related topics where ALLDATA customers can exchange questions, offer ideas and suggestions, and share tips and tricks with each other," says Robert McBride, ALLDATA Director of Sales and Operations. "MyALLDATA's user forum is a great source for education and troubleshooting and it's an alternative to ALLDATA's standard customer support channels. Our primary goal is to give our customers multiple ways to get support - by calling us directly for one-on-one help through our dedicated call center, contacting us by email, chatting online, or finding quick answers to common questions on MyALLDATA."
MyALLDATA complements ALLDATA's other customer support processes such as the Library Data Support, Program Support Representatives, Account Services, Account Management and more. It provides articles and videos to answer frequently asked questions about product activation, computer set up, vehicle information, data updates, exporting reports and more. Additionally, it provides troubleshooting articles that help users diagnose and fix problems on their own without needing to call in for assistance.
For more information, or to try out MyALLDATA, go to www.my.alldata.com.