Patrice Marcil Strategic Planning, Training & Customer care Manager - Axalta
Rick Orser Business Manager, Automotive Aftermarket Division - 3M Company Canada
Dave Smith Country Manager VR/CV, Canada - AkzoNobel
Roland Taube Director, PBE Operations, Canada - LKQ
David and CCIF guest speakers will discuss:
• What are the top line trends around the world which might make Canada smile or scowl?
• Repair segmentation: Does it exist? Is it the model for the future?
• Battle for the customer between Insurers and OEM’s - how will telematics change the equilibrium?
• What does this mean for Bodyshops? Fewer companies doing more of the work?
• Buy or lease? Drive or not drive? Car or no car? The future generations view of mobility.
• Accelerating change requires critical thinking, making the right business plan more important than ever.
Larry Jefferies, CCIF Chairman will moderate a panel discussion called "Made in Canada Solutions to Global Challenges". The panel will look at:
• The future of the claims process: Control of the customer experience in Canada.
• Alternative service models: How to best serve Canadian consumers.
• Safe repairs: The value of predictive estimating, OE repair programs, and keeping up with change.
Panelists:
Dennis Carlini President - Windsor CARSTAR Collision
Joe Carvalho Manager, National Auto Vendor Programs, Claims - Economical Insurance
Paul Stella Manager, Collision Repair & Refinish - Toyota Canada Inc
Paul Prochilo Director, Corporate Strategy - Prochilo Brothers Collision
Registration includes an exclusive CCIF Cocktail Reception following the conference where leading Canadian and US collision industry stakeholders will enjoy great food, a host bar, and one of the best networking opportunities at NACE. Visit www.ccif.ca for more information.
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The Canadian Collision Industry Forum (CCIF) provides a national venue for all collision industry stakeholders- collision repairers, suppliers, insurers, associations, OE’s, and educators - to network, share information, and collaborate to develop solutions to common industry issues and challenges.
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