Knowing that you are right doesn't do you much good if you aren't able to tell your co-workers or business partners how to proceed based on that knowledge. According to Denise Caspersen, collision division manager at ASA, and Melissa Miller, senior operatons manager at CARSTAR, the "telling" part requires a certain type of courage.
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Caspersen and Miller presented a session titled "Courageous Leadership for Women" as part of Friday afternoon's NACE conference schedule. The session, part of the Women's Professional Development track at the show, focused on leadership skills that women (and men, too) can utilize in the shop environment.
"Within the workplace, we need to have strength in our negotiating skills, whether that's in dealing with vendors or staffers, and in other industry relationships," Caspersen said. "There's a process of analysis where you try things, trust things, and then come to the place where you are wiling to tell things."
Caspersen and Miller provided an overview of how to incorporate an individual's strengths in this trying, trusting and telling process, and then facilitating an action with team members at a collision repair shop.