CARSTAR North America, North America’s largest multi-shop operator network of independently owned collision repair facilities, announced the expansion of its corporate support team in the wake of its growth and North American integration in 2016.
The organizational changes will support the operations, development, training and marketing for CARSTAR and guide the continued delivery of the collision industry’s highest-quality repairs and customer satisfaction for its consumers in the U.S. and Canada.
Dean Fisher will assume the role of Chief Growth Officer for CARSTAR North America, working to help CARSTAR hit its target of 100 new stores for 2017. Leveraging his wealth of industry knowledge and experience, Fisher will be focused on building the CARSTAR franchise footprint in new markets across the U.S., as well as advancing significant development initiatives. He, along with Sam Freeman, Vice President of Development, will work as a united team to meet the company’s growth goals.
Melissa Miller has been promoted to Vice President of Operations for CARSTAR North America and will oversee all of CARSTAR's operations in both the U.S. and Canada. Miller's promotion will ensure the brand leverages its best practices, volume and quality at all of its more than 500 locations.
Also promoted are John Burns, National Director of Operations in the U.S., and Ryan Anderson, National Director of Operations, in Canada. Their focus will be to implement the North American CARSTAR Operational strategy through the leadership of their Area Managers of Operations. Anderson will maintain vision and guidance of the Learning & Development actively building resources for the U.S. and Canada. Burns will maintain his focus with the Multi-Store Operators and Accelerated EDGE Performance Team Deployments. Both will focus on delivering the performance and profitability goals of franchise and insurance partnerships.
Hannah Ross has been promoted to Director of Marketing for CARSTAR North America, overseeing all marketing efforts for the CARSTAR brand. Ross will lead the amazing growth for the brand and its franchisees for both Canada and the U.S.
With this move, Jennifer Benner has been promoted to Marketing Manager and will directly report to Ross as a part of the CARSTAR North America marketing team. Benner's focus will be on the daily management of both national and regional marketing initiatives for CARSTAR Canadian franchise partners and continuing the success of its Shine Month outreach program.
Bethany Pugh has been promoted to Driven Brands Communications Supervisor, focusing on the internal communications efforts for CARSTAR North America and the Driven Brands Corporate office.
