“Mitchell is honored to recognize repair shop owners who are committed to customer satisfaction.” said Frankie Costa, Client Program Manager for AutocheX. “These elite shop owners not only embrace their commitment to their customers, but find ways to consistently exceed their expectations.”
The 10 CARSTAR shops recognized consistently achieve the highest customer satisfaction scores as measured by the AutocheX solution. The CARSTAR shops honored this year are:
- CARSTAR Champion Collision - Hightstown, NJ
- CARSTAR Gullotta's Autobody - Englewood, FL
- CARSTAR Hawken Collision Repair - Osage Beach, MO
- CARSTAR John's Collision Center - Schererville, IN
- CARSTAR Kurt's Collision Center - Maryville, IL
- CARSTAR Liss Auto Body - Crown Point, IN
- CARSTAR Murray's Collision - Des Moines, WA
- CARSTAR Red Bud Collision Center - Red Bud, IL
- CARSTAR Arnold - Arnold, MO
- CARSTAR Utzig Collision Service - Janesville, WI
"Mitchell’s AutocheX solution confirms what we feel has always been true – no company in this industry works harder to deliver superior customer satisfaction than our owner operators," said David James, Vice President of Marketing at CARSTAR. "We congratulate these shops on their achievement and for being recognized as among the best in the business."
The AutocheX solution is the leading provider of customer satisfaction measurement services to the collision repair industry. Mitchell’s RepairCenter™ Customer Engagement Tools (CET) powered by the AutocheX solution provides a dynamic and robust solution for customer satisfaction reporting, analysis and research. Since the award program was launched in 2002, Mitchell has presented nearly 4,000 Premier Achiever Awards to industry-leading collision repair facilities.
About Mitchell
Mitchell is uniquely positioned to simplify, enhance and accelerate claims handling processes across the P&C industry through deep workflow solutions that include unparalleled access to data, advanced analytics and decision support tools. Our expert workflow and adjusting solutions advance the claims management process by enabling automotive physical damage, bodily injury and workers' compensation clients to process claims more accurately, consistently, and cost-effectively.
Mitchell's solutions provide an expert level of decision support and connectivity within the claims organization and with industry partners to achieve optimal outcomes. Mitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia. Privately owned by leading global investment firm KKR, Mitchell is headquartered in San Diego, California, and has approximately 2,000 employees. For more information, please visit www.mitchell.com.
About CARSTAR
CARSTAR Auto Body Repair Experts is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 430 locations in 30 states and 10 Canadian provinces. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. For more information visit www.carstar.com. CARSTAR is actively seeking new franchisees. Interested parties should contact Scott Robertson, Vice President of Development at [email protected] or 913-948-5014.
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