Repairers, insurers gain from TenPoint analytics

Repairers and insurance carriers now have advanced analytics at their fingertips, tying real time consumer satisfaction to all impact points within a claim cycle. With TenPoint Complete's introduction of CSi Complete in 2013 as a solution, the market was introduced to the first “complete” CSI solution offering e-CSI and phone based surveys that captured customer sentiment from first notice of loss through to claim recovery.  TenPoint’s CSi Complete “Real Time Reporting” now offers users the ability to compare and contrast that customer sentiment to touch points along the life cycle of a claim, notably: FNOL, first contact, parts utilization, cycle time, rental, DRP, PDR, CAT claims, salvage disposition and subrogation. A truly open platform, designed to give TenPoint Complete partners flexibility that has not been available in the past.

"After working with several 3rd party CSI companies, I've found that TenPoint's CSi Complete is the most comprehensive program on the market”, said Michael LeVasseur, President & COO of Keenan Auto Body.  "With both electronic and phone survey options, it allows us to reach all generations and definitely increases our capture ratio.  Also the administrative staff are very receptive to feedback and suggested updates."

“Repairers and insurers want to communicate with their customers, how and when their customers want to be heard.  TenPoint’s CSi Complete solution allows that freedom of communication in an open and fully integrated forum”, said Michael Sturgis, TenPoint Complete. “Claims handling is more complex today than ever before; the depth and sophistication of TenPoint Complete's data analytics is unparalleled in today’s insurance claims market. Our customers are now able to quantify the real market impact of, say, a push on parts utilization or proactive customer communications.  Our CSi Complete solution, with RTR, allows our customers to understand and react, building life long customers and profitability.”

About TenPoint Complete
TenPoint Complete provides an array of IT and business process outsourcing services for the Property & Casualty Insurance industry. Serving the repairer and insurance claims organizations for over 20 years, the team at TenPoint Complete is Driven by Experience.

For more information visit our web site at www.tenpointcomplete.com or contact Jake Boyd at (855) 338-6461.

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