Kemper is committed to providing excellent policyholder care, including advanced auto repair methods and new material processes. Through I-CAR’s certification process, Kemper gained expertise and is encouraging its direct repair program partners to attain Insurance Gold Class status for their auto repair process. As a result, Kemper aims to enhance customer satisfaction.
“We’re looking forward to our auto repair partners becoming certified and achieving insurance Gold Class designation for collision repair facilities,” said John Potratz, Kemper’s Director for Material Damage Claims. “We selected partners who meet standards we identified for quality, efficiency and timely repair. In their pursuit of Gold Class designation, we believe they can improve their profitability, reduce their cycle time and improve customer satisfaction.”
I-CAR’s vision is that every person in the collision-repair industry has the information, knowledge and skills required to perform complete, safe and quality repairs for the ultimate benefit of the consumer. When all of the individuals who are involved in handling an auto claim are properly trained to understand and utilize the most current repair practices everyone in the system becomes more efficient. “The synergy that’s possible between an insurance provider like Kemper and its Direct Repair Program partners is significant. Benefits can be gained from Material Damage Appraisers learning advance repair methods and processes, especially in terms of customer satisfaction – arguably the most valuable metric for a service company,” said Elise Quadrozzi, I-CAR’s Segment Director for Insurance.
Performing collision repairs today demands more sophisticated repair techniques and requires continuous learning. With escalating fuel economy standards, automakers are reducing weight by using lighter-weight materials – such as aluminum, high-strength steel and magnesium – that are new to most collision repair professionals.
Kemper is reaching out to its partners to share its findings and to discuss participation in the Gold Class program for collision repair facilities.
Subscribe to ABRN and receive articles like this every month…absolutely free! Click here to subscribe.
