A pre-release of CCC ONE Touch has been in use by hundreds of repair shops since October 2013. “Using the app allows us to give the customer a more personal experience, keep the customer engaged in the estimating process, and increases our capture ratio,” said Brian Huntley, Bodyshop Manager, Jack Maxton Chevrolet in Columbus, OH.
“When we set out to build CCC ONE Touch, our goal was to improve estimate accuracy and create more efficiency for the industry,” said Joseph Allen, General Manager, CCC Automotive Services Group. “Not only are early adopters seeing those benefits, but what we’ve been told is that CCC ONE Touch changes the way they engage with their customers. Estimators can check in a vehicle, complete the estimate and print a copy as they stand with their customer. This engagement is being used to educate, build trust, and capture more business.”
CCC ONE Touch is now available at no additional charge to all CCC ONE Estimating repair shop customers that subscribe to CCC ONE™ Documents (digital imaging). The app is specifically developed to run on a wide variety of tablet devices that run on the Windows® operating system (version 8.1). To download CCC ONE Touch, please visit the Windows Store. To learn more about CCC ONE Touch and see a list of certified devices please visit ccc.cccis.com/touch.
About CCC Information Services Inc.
CCC brings together what matters most - insight to make the best decisions, connections into the industry’s leading auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 21,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at www.cccis.com.
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