Survey participants receive a report with complete survey findings at no charge, broken down by region, insurer and DRP vs. non-DRP. The report also includes analysis and resources to help shops better understand and use the information presented.
“More than 89 percent of those taking the survey this summer said participating in ‘Who Pays for What?’ is helping them improve their business, which is great to hear,” Anderson said. “We’re working to add even more information and resources in the report to try to get that even closer to 100 percent.”
Anderson said the survey, which will take about 15-30 minutes, should be completed by the shop owner, manager or estimator who is most familiar with the shop's billing practices and the payment practices of the largest national insurers. Each shop's individual responses are held in the strictest confidence; only aggregated data is released.
The results of previous surveys are also available online (https://www.crashnetwork.com/collisionadvice).
Collision Advice (www.CollisionAdvice.com) is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry. CRASH Network (www.CrashNetwork.com) is a subscription newsletter offering news and information not available from other industry sources.
About 51 percent of shops say they are paid “always” or “most of the time” to pressure test and purge a vehicle cooling system when necessary as part of a repair, yet more than 40 percent of shops acknowledge never having billed for this not-included procedure.