Wadsworth International has chosen to partner with VECO Experts to support their vehicle manufacturer certified collision repair networks to deliver a consistent, high-quality repair and customer experience.
“We’ve always taken a holistic approach, looking at all the business elements that need to be in place for quality repairs and customer care,” Mark Olson, founder of VECO Experts said. “Wadsworth International understands that’s what automakers want from their certified networks, and together, that’s what we can help provide.”
VECO Experts will conduct the initial field assessments of shops administered by Wadsworth International.
“That’s really only the first step, but unfortunately, that’s been where some certification programs have ended,” Olson said. “This model is really about taking it to the next level.”
“It’s quality management throughout the entire process,” Miller said. “That’s what the automakers we work with have asked us to deliver, and that’s why we’ve partnered with Mark’s organization.”
Wadsworth International (www.wadsworthint.com) is a consulting firm offering vehicle manufacturers an automotive aftersales custom solution through a transparent extension of the individual OEM brand. Miller can be contacted at [email protected].
VECO Experts (www.VECOexperts.com) offers in-shop repair quality training and inspection of vehicles-in-progress, as well assistance with other aspects of a collision repair business that are most often in need of improvement (including refining and using SOPs, reducing delays and come-backs, and improving touch-time, cycle time and repair quality). Olson can be contacted at (206) 771-2111 or [email protected].
