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CSB Technologies improves automotive software with myCarfax integration

Monday, December 4, 2017 - 08:00
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CSB Technologies has expanded its relationship with Carfax to enhance its Shop Boss Pro automotive business management software. Now, service and repair shops can easily register customers with from within Shop Boss Pro to help increase customer retention. Service technicians use a dedicated button built into the software to create a free account for their customers so they can track their vehicle’s service history and get reminders when it’s time to return for their next service visit.

“We now offer one of the most robust automotive management solutions available to service shops today,” said Chris Boshaw, president of CSB Technologies. “The completed integration with myCarfax puts tools and resources into the hands of our customers that give them a competitive advantage in customer service, retention and loyalty. Well-informed car owners feel more confident in their service tech’s recommendations and come back for service more often.”

Recent Carfax research suggests that car owners using make 20% more service visits than an average customer. Shops that register customers with through Shop Boss Pro automatically have their business saved as the customer’s favorite service location. The desktop service and mobile app sends alerts when regular maintenance items like oil changes and tire rotations are due to help customers maintain the safety, performance and value of their vehicles.

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