AudaExplore, the US business unit of Solera Holdings Inc. and a leading data-driven solution provider to insurance carriers, repairers, dealerships, fleet owners and suppliers, featured five technology platforms at SEMA 2014. The five platforms are: Repair Management, Estimating, Parts Management, Decision Sciences, and Driver Experience. The platforms make up the broadest portfolio of repair solutions in the industry, digitizing all aspects of the repair value chain to provide auto repair shops and insurance carriers with unified solutions to help them better manage the repair and claim process and meet the needs of their customers.
“Our goal in developing these platforms is to provide the tools that help repair shops and insurers run profitable and productive businesses as they move towards a more digitized environment, while providing top-notch customer service every step of the way,” said Adam Vasquez, vice president of marketing for AudaExplore. “By bringing together all of these technologies under the Solera umbrella we’re showcasing the heart of the founding principles of the company.”
Repair Management
Catering to repair technicians and shop owners, the Repair Management platform increases productivity through predictability, scalability and efficiency. With almost half (48 percent) of consumers in a recent AudaExplore/ORC survey saying that repair shops sometimes, rarely or never provide great customer service1, increasing productivity is an essential part of satisfying consumers.
Products within this platform include Audatex MSO Pro, a cloud-based enterprise body shop management solution for collision repair shops; DST TurboShop, an advanced, fully integrated mechanical repair shop management system that utilizes an array of applications including web and mobile consumer access, e-Commerce, and a multi-location control system; and Identifix Direct Hit, an award-winning online diagnostic tool.
Estimating
The Estimating platform provides repairers and insurers with the ability to quickly access and visualize data, thus minimizing lead time and delivering more accurate appraisals with fewer touch points.
Products include Audatex Estimating, a next-generation estimating platform that improves cycle time and streamlines the communication process, and APU Solutions, a web-based network that provides real-time nationwide parts pricing for carriers, shops and suppliers.
Parts Management
The Parts Management platform provides auto repairers with access to a web-based network of tools that help track and manage parts from OEM to aftermarket and recycled. Products include DST TurboParts (Distribution Services Technologies) a provider of parts e-commerce ordering technology; Hollander, an interchange that enables automotive recyclers, enthusiasts and parts suppliers to find the parts they need to keep their vehicles running and in original condition; and APU Solutions, a web-based network that provides nationwide parts availability, quality, pricing and procurement, plus tools to track and manage Alternative Parts Utilization.
Decision Sciences
AudaExplore’s Decision Sciences platform works to improve performance by leveraging data to predict business outcomes and drive actionable insights. The Decision Science platform includes visualization tools that make it easier to spot trends, as well as mobile access for fast, on-the-go decision making.
It currently offers estimating analysis for partial and total loss, parts and labor analysis to manage quality and costs, and repair analytics to understand DRP performance, with additional tools to come. Products include Audatex Visual Insight, a web-based business intelligence platform that brings analytics to the claim and loss process; and a partnership with Performance Gateway that enables AudaExplore customers to seamlessly include estimating data in the Performance Gateway Balanced Scorecard.
Driver Experience
When it comes to delivering a great customer experience, communication is the driving force. According to a recent AudaExplore/ORC survey, 74 percent of respondents would like to better understand the work their repair shop is doing and 62 percent find timely electronic status updates to be very or somewhat valuable1.
The Driver Experience platform caters to these respondents, or the customer’s customer, by helping repairers and insurers create an uncommon customer experience. Products include Autowatch, which allows customers to literally “see” the progress of their vehicle repair through an interactive website, and AudaExplore GoTime, a line of driver-focused mobile solutions that streamline and accelerate a range of partial and total loss claims processes while driving an improved and optimized vehicle owner experience.
The power of the platforms will be featured at SEMA, the premier automotive specialty products trade event in the world, November 4-7, 2014 in Las Vegas, Nevada. To learn more about AudaExplore and its products, visit SEMA show booth #11545.
About AudaExplore
As owners expect greater service throughout the life of their vehicle, AudaExplore helps businesses reimagine the ownership experience through its proven data-driven solutions. By delivering global data, easy-to-use technology and deeper insights into the ownership lifecycle, AudaExplore is leading the industry in making insurance carriers, repairers, dealerships, fleet owners and suppliers more competitive and profitable. AudaExplore is a business unit of Solera Holdings, Inc. (NYSE: SLH), the leading claims solutions provider serving the automotive industry. For more information, visit www.audaexplore.com, or follow us on Twitter at @AudaExplore_.
