Assured Performance Network, the collision industry's leading body shop Certification organization, announced the launch of their 5-Star Business Performance Program.
While the Assured Performance/OEM Certification program focuses on the shops "technical capability", their new 5-Star program helps the shop to improve their "business capability" aimed at exceeding the industry's highest levels of performance and attainment of their personal success goals. The 5-Star program provides shops with an in depth business analysis resulting in a confidential self-assessing rating and ranking. Then, the shops get a business improvement action plan, expert coaching, and ongoing KPI monitoring.
Shops now have an independent and confidential source to help monitor and improve their performance based upon KPI's and business practices that are in their best interest for efficiency and profitability. Shop performance information is confidential, never shared with third-parties, and is only accessible by the participating shops who elect to enroll in the optional program. The Assured Performance business performance program is designed for independent and dealership body shops. Already, nearly 1,000 dealership body shops are enrolled in the program.
"Our 5-Star program is driving shops to levels of performance previously unimaginable. Our shops are already in a league of their own because they are technically compliant to perform advanced repairs," stated Michael Quinn, Executive Vice President of Assured Performance. "Now we are empowering them to further distinguish themselves in their marketplace by focusing on proven best practices, KPIs, and financial performance."
Assured Performance has built and launched these business development services to ensure that the entire Assured Performance Certified Repair Network is both the most advanced repair capable and the most efficient and effective shops, and representing the best repair choice in every market.
"A shop can be technically capable, but if they are not a healthy business, they are not the best choice as a Collision Repair Provider," stated Aaron Clark Vice President of Technical Compliance. "We are doing what it takes to make sure our Certified shops are also the best performing businesses in the industry!"
About Assured Performance: Assured Performance Network is composed of three organizations: A non-profit Consumer Advocacy Organization, a legal Co-Op, and a management company. Combined, they operate as a third-party administrator for Consumer Awareness, Body Shop Certification and Certified Rebate Reward Programs for the largest Automakers. |