“With the majority of the population owning a smart phone, it’s undeniable that these devices have changed our way of life and how we conduct business,” said Ginger Babb, Vice President, Customer Experience & Mobile Strategy, AudaExplore. “Businesses today are empowering their users with self-service technologies and we think the claims industry should be no different. With the introduction of GoTime Driver, our goal is to help evolve the property claims process by putting the control into the drivers’ hands.”
Based on data from current customers of the platform, GoTime Driver delivers an exceptional customer experience with a high satisfaction rating of 9.2 out of 10. AudaExplore looks to increase this high level of customer experience by enhancing the platform to include added shop selection and repair features. Overall, the platform can be tailored to match the look and feel of any insurer’s brand identity, allowing policyholders to:
· Get an estimate – Drivers can identify their damage on a gamified 3D representation of their car by rotating, tapping and swiping for damage. Drivers can also easily take appraiser quality photos of their car using AudaExplore’s patent-pending photo guide technology. After the information is submitted, an appraiser can provide the estimate back to the customer via the app within minutes.
· Schedule the appointment – For the first time, GoTime Driver empowers drivers to research and locate the right repair shop and schedule the repair at a time that is most convenient for them.
· Track the repair – Thanks to expanded capabilities, drivers can now track vehicle repairs from anywhere at any time, complete with daily photos, status updates and process explanations.
For more than 40 years, AudaExplore has delivered intelligent technology solutions that enable repair facilities and insurance providers to run a more profitable and productive business while creating uncommon experiences for their customers. GoTime Driver is the latest addition to the Driver Experience Platform, reimagining the vehicle ownership experience for drivers.
About AudaExplore
As owners expect greater service throughout the life of their vehicle, AudaExplore helps businesses reimagine the ownership experience through its proven data-driven solutions. By delivering global data, easy-to-use technology and deeper insights into the ownership lifecycle, AudaExplore is leading the industry in making insurance carriers, repairers, dealerships and fleet owners more competitive and profitable. AudaExplore is a business unit of Solera Holdings, Inc. (NYSE: SLH), the leading global claims solutions provider serving the automotive industry. For more information, visit www.audaexplore.com, or follow us on Twitter at @AudaExplore_.
About Solera
Solera is a leading provider of risk and asset management software and services to the automotive and property marketplace, including the global P&C insurance industry. Solera is active in over 70 countries across six continents. The Solera companies include: Audatex in the United States, Canada, and in more than 45 additional countries; HPI, CarweB and CAP Automotive in the United Kingdom; Informex in Belgium and Greece; Sidexa in France; ABZ and Market Scan in the Netherlands; Hollander serving the North American recycling market; AUTOonline providing salvage disposition in a number of European and Latin American countries; IMS providing medical review services ; Service Repair Solutions, a joint venture with Welsh, Carson, Anderson & Stowe, that provides solutions for the service, maintenance and repair market; and I&S, a provider of software and business management tools, third-party claims administration, first notice of loss and network management services to the U.S. auto and property repair industries, specializing in glass claims. For more information, please refer to the company's website at www.solerainc.com.
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