Articles by Michael Giarrizzo, Jr.

Customers have their own set of expectations when their vehicle enters your parking lot, and the level at which you address these expectations will either make or break your relationship with that customer.
Michael Giarrizzo
You and your team must look for continuous improvement in your process and be vigilant against the waste that will eventually manifest itself.
Michael Giarrizzo
There's no reason to fear the post repair inspection if you've incorporated your own inspection into every facet of your repair process.
Michael Giarrizzo
One area in which the industry could drastically improve is the recruitment of women.
Michael Giarrizzo
What I've learned from the process-centered environment is that we can take a recruit who is relatively new to the industry and gradually teach them each step in the process until they become experts at that singular step.
Michael Giarrizzo
A process-centered environment is simple in concept, but requires an incredible amount of discipline.  It's a drumbeat-like environment that is sustained by preparation, communication, checkpoints and strict quality controls.
Michael Giarrizzo
In an economy that focuses so much on profits, it's amazing how much you get back when you give a little.
Michael Giarrizzo
If you're not utilizing the inherent creativity of those who work on the floor, you're missing out on opportunities that could potentially make significant improvements to the business.
Michael Giarrizzo