Articles by John Shoemaker

Why can’t we get shops to train employees? That is where the conundrum comes in -- the training that the shops know they need becomes secondary to their immediate problems at hand.
Whether you call them fast track or express repairs, these small repairs could be the key to improving cycle time. Fast track repairs generally cost less than $1,500, which for most shops is commonly 45 percent to 50 percent of their business
What is the average closing percentage of website leads for collision shops? I researched this and realized there are shops that do not know how the work they get in the shop is finding them, nor where new business is coming from.
In addition to including glass removal under preparation for repair, you should also think about pre-painting parts like core supports, hood hinges, rear body panels and even the underside of the roof if it was required in OEM procedures.
I have visited shops with full parking lots who think they are busy, but realistically, nothing is moving. The repairs are all scheduled, regardless if a technician is available to work on them, just because it is Monday.
During this education process the insurance adjuster learned it would be impossible to resistance weld an LKQ quarter panel after a spot weld cutter was used to remove it from the donor vehicle.
The most common call I get is for help in the auto body repair paint shop, to help with production flow to eliminate choke points or backlogs.
This wave of change toward original equipment manufacturer (OEM) certifications is one of the most positive changes the collision industry has gone through in recent history.